Refunds and guarantee
Refund and guarantee policy
At El Poder de Aprender we want you to buy with confidence. Here we explain when a refund applies, how the guarantee for our digital courses works, and how the right of withdrawal is handled, in line with Colombia’s Consumer Statute (Law 1480 of 2011).
Digital content with immediate access
Our courses are digital content you access immediately after purchase, through the web classroom. Because of this, and as a general rule, purchases are non-refundable once access is enabled, except where required by law or as described in this policy.
Right of withdrawal
For distance sales, the law recognizes a right of withdrawal within five (5) business days of purchase. This right does not apply to digital content that has already been executed or consumed, as it cannot be returned.
Therefore, if you have not yet opened or started the course, you may request withdrawal within that period and we will refund 100% of what you paid. If you have already started the course, the right of withdrawal no longer applies.
We consider a course to have “started” when the classroom is opened and its content is accessed.
When a refund applies
These are the usual cases and how we resolve them:
| Situation | Outcome |
|---|---|
| Withdrawal within 5 business days without having started the course | 100% refund |
| Duplicate charge or wrong amount | Refund of the excess |
| Course not enabled due to a platform fault that remains unresolved | 100% refund |
| Course already started or consumed | No refund |
| Access blocked for sharing or reselling the course | No refund |
Access guarantee
We guarantee that you will be able to access the course you purchased and that the content listed on its page will be available in the classroom. If you have an access problem attributable to the platform, contact us: we first try to solve it (support and access restoration); if that is not possible, a refund applies.
How to request a refund or withdrawal
- Write to us through the site’s contact channels within the applicable period.
- Tell us your name, the purchase email and the course involved.
- Describe the reason (withdrawal, duplicate charge, access failure).
We handle requests within the legal timeframes. Refunds are issued through the same payment method used for the purchase.
Payment reversal
Where the law allows (for example, fraud or an unauthorized charge), you may request a payment reversal from your financial institution and the gateway, under Article 51 of Law 1480 of 2011.
See the Terms and conditions